delivery process•

all orders ship free. everything you need to know about delivery times and the process is right here.

at a glance

free shipping

on all orders, no minimum required.

5–7 business days

standard dispatch time for regular orders.

up to 4 weeks

delivery time for bespoke orders.

carefully packaged

every order is prepared with care before it leaves our atelier.

personalised or made-to-order items may have longer delivery times than standard orders. this is clearly noted on the relevant product page.

how it works

order confirmed

you'll receive an email confirmation. once payment is processed, preparation begins.

leaving the atelier

orders are prepared and dispatched within 5–7 business days. made-to-order items may take longer.

dispatched

your tracking number will be sent by email. delivery time may vary depending on your location and courier.

delivered

your order has arrived. if anything seems off, don't hesitate to reach out.

frequently asked questions

is shipping free?

yes, shipping is completely free on all orders. there is no minimum order value or any other condition.

when will my order arrive?

standard orders are dispatched within 5–7 business days. delivery may take an additional 1–3 business days depending on your location. during public holidays or busy periods, this may take a little longer.

how do i track my order?

once your order is dispatched, you'll receive a tracking number by email. you can use it to follow your parcel in real time on the courier's website.

why do bespoke orders take longer?

bespoke and personalised pieces are made to order. unlike standard stock items, they are crafted specifically for you in our atelier, which means delivery can take up to 4 weeks. this is noted on the relevant product page.

having an issue with your delivery? get in touch and we'll sort it out.

[email protected]